FlyerTalk Forums - View Single Post - Hands down worst customer service that exists
Old Feb 23, 2023 | 4:07 am
  #19  
nacho
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Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
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Originally Posted by eshroom
It's not hard to have better economy than those airlines. 😂

Only posted as a warning - Turkish IT is rubbish, don't enter any new flight info when you get a schedule change unless you want it to auto-confirm on you. And as a CS warning, I've never spoken to someone that aggressive, loud and rude in my life.
I'm sure Fawlty Towers exists somewhere - I have dealt with customer services like that (maybe because I live in Scandinavia where service is a non-existent concept).

I have just done a change 2 days ago on our TK tickets due to schedule change through the app, it was seamless and there was nothing about auto-confirm there at all. There was a new proposed flight and there were 2 buttons at the bottom saying edit flights. I pressed the edit and put in the new destination and date and the whole thing took 3 minutes max and I got a new confirmation.

Originally Posted by Stil
This is very important because what is happening here is TK´s IT is preforming differently then any agent would ever do and thats a permanent glitchs that people can get cought up in.
Here I´m thinkink of the maby thousands of people that has gone down the same route, because that would be the logical thing to do, ending up in a twilight zone mess like this.

I have had OTA bookings with KL as an example. If I plot my Pnr. number in on the website, this is what happenes.

1. I´m allowed to choose seat (because i´m elite).
2. I can buy extra luggage.
3. They will inform me check-in open 24 hour before departure.

I would not in a million years be able to alter the booking online (they can take responsebility for the booking for a fee when calling, but that is a nother story).
This is where it all get´s clear as mud, in my book. If TK had funktioning IT it would have a stop mecanism in alignment with their own rules for OTA bookings as, other airlines does.

Are TK to blame legally or anybody for that matter, who knows. Are TK in their own league of incompetent here, I´m not even going to answer that.

TK and M&S is for sure a constant weighing of cost/benefit mutch more so then other airlines i know! Why do I stick around miles redemption sweet spots.
I think TK used to inform me about check-in and gate change through the app (I think it stopped working somehow).

What you plot in are basic functions that I was able to do with TK pre-pandemic when I was buying tickets with OTAs. I was even able to confirm schedule change directly by calling TK. I have no idea what it is like now as I haven't bought anything through OTAs.

Yes TK IT sucks but as long as it sucks in your advantage - what's the problem

When would anyone needs to buy extra luggage when they fly TK? They have no BS light/basic economy.
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