Hey, look what I got today from AC. I put in a claim for compensation last week for my flight that was totally cancelled after keeping us waiting at the airport for 3 hours:


Thank you for contacting us about your request for compensation due to your flight disruption.

Based on the information we have collected, the root cause of your disruption was not within the control of the airline or is due to safety-related reasons and therefore regulations do not call for compensation in this case.

As a gesture of goodwill, we would like to offer you an eCoupon valued at $300.00 CAD for you to use on your next booking on aircanada.com. You will find more detail about the eCoupon and how to redeem it below.

Please note that situations surrounding flight disruptions can be complex and have multiple causes. We are required to inform you of the reason for a flight disruption at departure but reasons may change as the situation evolves, new issues arise, or new information is received. We have made best efforts to identify the root cause of your arrival delay at final destination based on the information available to us in the time allotted under regulations. If you would like us to take another look, please let us know

I would like to pursue this as I believe Im entitled to $1,000 because of cancellation. Any suggestions on how to go about this?