Originally Posted by
invalyd
Entitled much?
If you want the PH Kyoto's concierge support, then book the PH Kyoto. If you're not doing that because of the price difference, then why do you expect the same service?
The simple solution here is learn how to book your own reservations. A great deal of the premium restaurants in Japan do not require a hotel middle man these days.
I never said I wanted the PH Kyoto's level of concierge support. I just expected a decent hotel to 1) reply at all without triple bumping, and 2) in a somewhat timely manner. They doubled down on being able to assist and just completely ghosted me after weeks of no replies. I'll obviously have to go reserve things myself now, but I don't think my original ask was unreasonable or entitled.