FlyerTalk Forums - View Single Post - Air India goes on a shopping spree: 400+ wide- and narrowbodies from A&B
Thread: Air India goes on a shopping spree: 400+ wide- and narrowbodies from A&B
View Single Post
Old Feb 22, 2023 | 5:20 am
  #35  
GUWonder
Suspended
 
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,077
Originally Posted by Keyser
It will take a little bit of time for Tata to implement their style of working. A few short years from now I can picture a very different airline than the one AI was before or even is currently.

There is no doubt about the fact that US carriers are much easier to deal with. India has not reached that level of professionalism & customer service in the airline industry. But I have a lot of expectations from the Tata group. They did a good job with Vistara & there is no reason why they cannot do a better job with AI.
Modiluft was providing me a high level of customer service in the air and on the ground, and it did so at a level that was above that of the US airlines. But that’s in terms beyond the scope of FFP customer service.
GUWonder is offline  
Reply