Inaccurate info about late checkout
Source:
https://www.marriott.com/loyalty/member-benefits.mi
I believe that highlighted part should say or have an additional benefit line that says
Guaranteed Late Checkout and list 4pm for Platinum and higher benefit.
A Bonvoy hotel has recently denied me late checkout. And to justify their refusal, the front desk agent showed me the intranet version of that benefits table/page that also said "Based on Availability" without any distinction that it's guaranteed for Platinum and higher members.
Marriott Bonvoy Lurker Please have that benefits table/page (public and intranet version) corrected to clearly show that the late checkout benefit is guaranteed for Platinum and higher members.