FlyerTalk Forums - View Single Post - Inaccurate info on Marriott's website about late checkout benefit
Old Feb 21, 2023 | 6:09 am
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hoipolloi
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Inaccurate info on Marriott's website about late checkout benefit


Inaccurate info about late checkout

Source: https://www.marriott.com/loyalty/member-benefits.mi

I believe that highlighted part should say or have an additional benefit line that says Guaranteed Late Checkout and list 4pm for Platinum and higher benefit.

A Bonvoy hotel has recently denied me late checkout. And to justify their refusal, the front desk agent showed me the intranet version of that benefits table/page that also said "Based on Availability" without any distinction that it's guaranteed for Platinum and higher members.

Marriott Bonvoy Lurker Please have that benefits table/page (public and intranet version) corrected to clearly show that the late checkout benefit is guaranteed for Platinum and higher members.
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