Originally Posted by
flyerCO
It depends. Main issue is did you book a hotel rate or an OTA block of rooms rate. Hotel rate the hotel can offer to cancel for free. Block/bulk rate only OTA can offer as the booking is really with THE OTA.
I booked on the hotel website. They had the same rated as the OTA. Hotel website clearly said " no refunds or changes".
When I called the hotel I was told that they can make exceptions if you book direct but if you book through other channels you are at their mercy.
I still use OTAs for hotels as I have sometimes gotten massive savings by doing so.