FlyerTalk Forums - View Single Post - What criteria/situations lead you to give out your AApplause coupons?
Old Feb 19, 2023 | 10:09 am
  #6  
fdog
30 Countries Visited
All eyes on you!
20 Years on Site
 
Join Date: Oct 2005
Location: Reno, NV
Programs: NFY, AA EXP, Marriott TE
Posts: 531
About half of them: IROPS resolution by AAngels, in the AC, going waaay beyond and smiling while they did so.

The other half to flight crew, again, going above and beyond normal levels of service, politeness, and attitude.

The most unusual: gave them to the whole flight crew on a 738. Reno sits in a mountain valley, during high winds aloft it suffers from world-class wind shear and turbulence.
The FA's were amazingly professional securing the cabin and handling bins that opened during the turbulence; during our two approaches I could hear the wind shear alerts from the cockpit while seated in 2C. We diverted to SMF (Sacramento) for the night.
Totally the right call. They got the remainder of my coupons for the year.

All the best, James
fdog is offline