The service from British Airways Executive Club is frankly dreadful. The teams rarely reply to emails of any nature.

My most recent issue is with 5 AirBNB bookings via the system. They replied once to say 2 were valid (all 5 are, but that's a whole other issue). The points never got credited, and they NEVER respond. The missing Avios claim team tell you to go via a specific airbnb route, which never respond.

So what are we supposed to do?

The whole experience makes me want to switch to American Airlines flyer program.