Originally Posted by
LHSEN
What I could see every couple of weeks arriving at JFK, some (international) terminals are definitely not at capacity, many factors of course, immigration, customs, ground staff, etc., but this is not something that could not be resolved if the planning is better, in my opinion … just like why quite some flights can divert to other airports yet, JFK can’t accommodate in other terminals. I see LX also added extra flights to EWR for example yesterday and today. While it isn’t nice ANZ is turning around literally half-way through and getting quite bad publicity, but the root cause isn’t ANZ.
We've only got one passenger's comments but even if the decision to return to AKL was the right one (and comments here suggest it was) and assuming the main reason was JFK, where NZ are in full control is the experience when passengers land back. Its not like they didn't have time.
It would be interesting to hear from other pax how the disrupt was handled.
IIRC (I know I can scroll up 😂
when the flight launched and they had to leave bags behind some pax were not even informed on landing in Auckland 16 hrs later.
I guess my point is AirNZ could have helped any bad publicity by handling the pax comms and disrupt experience better perhaps? (again one source only not exactly reliable)