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Originally Posted by
cfischer
So you knew you'd make 75 nights, but you wanted Marriott to notify you? Mmmmm.TBH, I do. Marriott sent an email about a restaurant promotion in Singapore, so as a member, I expected to receive an email about being upgraded or needing to choose my reward instead of opening the app once a day.
I have learned a lesson, but I feel surprised by the level of customer service. They kept saying that the email was probably in the spam folder, while it's a common issue (as seen in the thread above). I don't understand why there is a problem with changing a reward or being flexible with customers who spend 20% of the year at their properties. That's not how I was trained to see a client.
Thank you for the replies, and I'll update if there is any good news
It is likely likely IT related to ensure they go into the correct year and expire at the correct time.
Also why have a deadline and then allow people to circumvent it. You mention the amount you stay meaning the should look past the rules, but actually for the reward you wish them to change you are the least loyal client as you scraped into it. Say you had done 150 nights and made a mistake, at that point maybe some bending if the rules could be hoped for, but not when you just scraped in for the benefit.
It is strange on the email, but you have had SNAs previously so I assume you have known the fact you need to choose? The email will be automated so seems unlikely it wasn't sent, more likely is a spam issue and that isn't exactly in Marriotts control. So no harm in you asking them, but I don't think feeling hard done by on this occasion is fair on Marriott.