[QUOTE=cfischer;35018503]So you knew you'd make 75 nights, but you wanted Marriott to notify you? Mmmmm.TBH, I do. Marriott sent an email about a restaurant promotion in Singapore, so as a member, I expected to receive an email about being upgraded or needing to choose my reward instead of opening the app once a day.

I have learned a lesson, but I feel surprised by the level of customer service. They kept saying that the email was probably in the spam folder, while it's a common issue (as seen in the thread above). I don't understand why there is a problem with changing a reward or being flexible with customers who spend 20% of the year at their properties. That's not how I was trained to see a client.

Thank you for the replies, and I'll update if there is any good news