Staying at this hotel now…by far the worst Hilton stay I have had in years!

As a diamond I was upgraded for an island view room to Mountain View with terrace so that was a definite benefit. I would prefer a marina view, but the hotel was sold out, so I can’t complain about this. Also breakfast is no longer free for all, but diamonds get a free continental breakfast. This includes juice, salad, oatmeal, yogurt, and some horrible bread. You can pay an additional 25USD for hot food, pancakes and eggs, but the break doesn’t improve.

Some other negatives…

• I asked for a toothbrush and toothpaste…they don’t provide them…I can’t think of a hotel that hasn’t had this for me in years. I can only compare it to a Motel 6 in the US where they have these things in a vending machine, but in this case that didn’t even exist.
• They had no Orange Juice at breakfast multiple mornings. The manager of the hotel assured me they’d have it the next day and they didn’t
• One day my room was being cleaned at 4PM when I returned. I asked if they could come back in 15-20 minutes and they said no…they then left, but left my room 1/2 cleaned and when I returned 2 hours later, my room wasn’t useable…no bedding or towels. I was assured my room would be made up by 1PM in the future, but two days later it wasn’t cleaned at 3PM again
• I was told for $35 I could get shared transfer from the airport, and if it wasn’t available they’d let me know…but instead they just sent the private transfer at $95.
• No tea kettles
• There is no transfer to Pigeon Island anymore…at least not included. It is a nice walk though

There is no free transfer to a shopping area as advised previously

• I was told they could heat food for me, when I enquired before arriving, but when I arrived they wouldn’t do it. I don’t mind them not doing it, if it is a health code issue, but I do mind being misadvised.
• I was offered $40 to “appease me” if I wouldn’t complain to Hilton about my experience. I refused!
• I requested a late checkout…they said 12:30, but absolutely not 1:30…given all my issues, and the fact that I had housekeeping in my room one night for an hour as I ate dinner at 6PM because they left the room in totals disarray, you would have thought they’d be more helpful.
• The manager of the property is kind but totally unhelpful.

Positives

• Rooms are basic but nice
• Pool is very nice
• Dining workers are friendly and kind

Would I come back? No way! Worst Hilton out there…a Hilton that doesn’t even provide toothbrushes, shouldn’t be a Hilton, this isn’t Motel 6.