Originally Posted by
ffay005
AY should protect you in cases like these. They are most likely just telling you to cancel and refund, because it's easiest for them. But you do have the right to reroute.
I would suggest you look for a routing that you might be happy with, all AY coded, and call them and feed them the flights.
Hang up and call again (the next day) worked.
I fed them two good options, and the agent agreed to put us back on the very flight we were bumped out from. It’s not a codeshare flight but simply AA coded on AA metal. And in my first call the agent told me on that this particular flight is not available…
A classic example on YMMV.