Hi everyone,

I am reaching out to seek advice on an issue I am experiencing with my Marriott. I was upgraded to Titanium status on the last night of the year, however, I have not received any email notification for this upgrade, and as a result, I was not given the option to choose a new award.

On January 17th, I received an automatic selection for the 5 Suite Night Awards. However, I have had bad experiences with this award as I often receive one of two responses when trying to use it: either my reservation is not eligible, or it is declined in the end. I have reached out to Marriott Bonvoy, requesting a replacement award, but they have informed me that there are no exceptions and that I should read the terms and conditions or check my spam folder. I asked them to prove that an email has been sent, but well you know.... nothing.

This has been a very frustrating experience for me, and I feel they just don't care. I have also asked them to check how many times I have been rejected for this award, but they have not been responsive. I am so disappointed that they would offer an award that cannot be used.

Thank you for taking the time.