Originally Posted by
Andriyko
I understand that this property was reflagged rather than purpose-built, but it's amusing that Hilton is already straying from the Canopy brand standard of bed having... a canopy.
Originally Posted by
smmrfld
And I’d give the property a break re their upgrade policy…it just opened and and stuff like that hasn’t been fully sorted yet.
There's really no excuse for staff to be unfamiliar with such a fundamental benefit of the loyalty program.