Originally Posted by
PDXPremier
My refund requests from the December storm are now well over a month--I would typically forward these issues to the Better Business Bureau although thankfully I've never had to do this with Alaska. I noticed another poster submitted a claim via the DOT....anyone know whether on organization would be preferable to another?
BBB is a private membership organization. Other than companies not wanting a bad score issued by a private membership organization that does tend to affect public perception, the BBB complaint has no teeth. That said, sometimes a company will respond in a productive manner to a complaint.