FlyerTalk Forums - View Single Post - Route change resulting in lost Polaris cabin
Old Feb 16, 2023 | 9:22 am
  #38  
jsloan
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Originally Posted by ijgordon
Do you know that's their policy for sure? Because now they have two displaced customers (one downgraded, one offloaded) vs. just one if they DB the J passenger.
Nobody knows for sure -- probably including the employees -- because the policy they published in the wake of the Dao incident was contradictory. However, to the extent that the policy didn't contract itself, the lowest-fared Y passenger should be first to be IBDed. (This also limits UA's required compensation). And while I could definitely see an employee taking the path of least resistance and IDB'ing the J passenger, that's only going to happen if Y is full; if J is oversold, UA may well have capped the number of seats they'll sell in Y to account for it. Plus, IDBs are only going to happen if nobody volunteers -- and they will absolutely accept a Y volunteer and then downgrade a J passenger if necessary.
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