Originally Posted by
gaobest
I looked at the photos and felt too confused to understand what I saw in the photos. I refer to the post from today that had photos of what appeared to be cement and wires. as much as I utilize buildings, I don’t know how they’re built nor do I know what it means to pile a foundation :-)
I don’t even know how to fix electricity supply for my home and I depend on professionals to handle this for me..
The construction company drilled a whole 5m deep (16 feet) with a large drill into the ground and cut a major fiber optical cable disconnecting the LH datacenter at the airport.
Originally Posted by
gaobest
So if lh is responsible for eu261, How can they refuse to pay for compensation? Surely they can file a claim or lawsuit against whoever cut their fiberglass cable. I also don’t know the difference between fiberglass and fiber optic. I just know that it’s awful to be inconvenienced at the airport and of course during a flight (eek).
EU261 is not just about compensation. It is actually about duty of care in case of irregularities. For duty of care it does not mater if the airline is responsible of force majeure. The compensation part is only a small add-on and only applies if the airline was responsible. In this case I have doubts that LH can be made responsible. You might could argue that LH neglected to check their IT emergency concept to cover such events but I would say that this is a very thin line of argumentation. I'm pretty sure that the contract between LH and their communications provider has redundancy included and Deutsche Telekom already admitted that the redundancy did not work. So you would need to make case against LH that they neglected to prepare for such an IT incident and did not do enough to prevent such a failure. IMHO one can rant about this but I do not see any chance to win such an argument.
Fiber glass / Fiber optics - The correct term for the cable is optical fiber. Fiber glass might be the word for the material the optical fiber cable is made of (besides other materials like the insulation). See
https://en.wikipedia.org/wiki/Optical_fiber