EileenCat

I had a flight cancelled on 12/26 and there was no way to get in touch with customer care (line just said to call back later...super helpful). We ended up renting a car and driving from PHX to SEA over two days. I sent them an email on January 13th requesting a full refund of my tickets, including partial miles, and reimbursement for 2 nights hotel room that it took us to get to WA. A week later got an email back saying I needed to email customer care and not refunds. I emailed customer care and received an auto-reply stating response time was 2-3 weeks. It's now been 4 weeks 😡 . I shouldn't have to chase them down. This is the second year in a row I've had to spend over $1000 extra to get to my destination when Alaska cancelled a flight. So close to cancelling my Alaska card and choosing a different preferred airline...so close. I did make a complaint via Twitter last week and received a response to DM them. I just got around to doing that and we'll see what happens.