Ok, I just wrote to the PMG team directly to ask whether it's true that claiming over the phone is no longer possible (since the Diamond Desk still hasn't responded to that question I asked back on Monday).And if that's the case, why + they please should update the PMG T&C immediately (which they so annoyingly & constantly refer to without knowing them themselves, e.g. there is still a hint to take screenshots - why, I don't know since sending them screenshots actually means an immediate end of the discussion and a final rejection of the claim).