Dear EtihadHelp, there was a 2 day schedule change on one of the segments of my Etihad flight and I called Etihad call centre on the 5th of January to resolve the issue as it made a lot of inconvenience for my parents and myself. The agent managed to move my parents to an appropriate flight and promised that it would be done for myself too, so we could fly together. I was told to call 7 days later and the issue should be resolved(I upgraded with miles to a business but on the new service there were no redemption seats available so the agent said they would request for an additional reward seat to be released, or otherwise I would be booked into revenue business class for that segment). After 7 days I called and the agent told me to call after 5 business days. & days later I called again and I was told to call in 3 days. After 3 days I was told that someone would contact me within 48h which never happened. After additional 3-4 days I called again and because I didn't get Bangalore centre(apparently they are the only ones who can do something) , the agent escalated the issue with the Bangalore team and asked them to call me within 48 h but I never received the call. I would call Etihad every 4-5 days and I even reached the agent from Bangalore centre that I talked to on the 5th of Jan and she said she would personally make sure to sort the issue out with her supervisor and she would call me on the following Monday, and guess what, no call again. At that moment in time I was getting really upset. Finally I did get a call from Etihad end of January only to be told that the supervisors in Bangalore are looking into it and to allow them 10 business days to look into it(they gave me the date to call me back, by the 10th of Feb). I did get a call that lasted between 1-2 sec, by the time I picked up they hung up. And that's what I've been getting lately, every 3 days I get a 1 sec long missed call from Etihad. I literally had my phone in my hands several times when the phone rang and I cannot take the call as the person on the other side hangs up straight away, but probably they tick a box that they called the customer. Once I managed to get the call and the agent was very confused, she didn't know what to say and asked for 3-4 minutes to look into my case so that she can say what she needed to say. Such a BAD customer service. In addition, there was some reward availability the following day, so I decided to call Etihad and try to resolve the issue that way, and asked for that option(that we all be moved to that flight) but the agent was asking that I pay the change fee and fare difference for my parents as their flight has already been moved for which I said no. So that failed as well. Last time I called I got the Philippines centre and I asked to talk to the supervisor and she emailed Bangalore and they left me a message that I need to wait and when the issue is sorted out they would call me. But as both dates are now a possibility, I don't know when I am flying, am I flying with my parents, what dates I need a hotel for as the date has not be confirmed and it's just very frustrating and with no assurance that I would be flying on the same flight with my elderly parents. All I get is "no need to call us back", "we will call you when we have more info". It has been more than 40 days since the schedule change happened and since I first called.