Originally Posted by
IluvSQ
On arrival I was pleasantly surprised to be greeted by name by the doorman, bellboy, and front desk staff.
This seems much more important than the other points you mention.
Staying elsewhere in Bangkok our last two visits, what we missed most about SGS was the genuine warmth of the staff. I doubt we would even notice the lack of SGS monogrammed slippers.
I am relieved to hear that they have restored guest history to the system, as that was a concern for me.