Originally Posted by
babo
In this case, it seems like you may get nowhere speaking with a front line agent. Perhaps ask to speak with a manager. If one isn't available, request an escalation call back or a follow up via email. Note the agents ID and a case number for the escalation.
Best of luck! Let us know the outcome!
This is basically where I have gotten to so far, waiting to hear back now. Travel in in 9 days so I'm starting to get nervous. Booked a refundable cash fare last night as a backup.....