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Thread: Best rate guarantee - successes and failures pre 2008 [Master Thread]
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Old Dec 16, 2004 | 10:08 am
  #90  
bigjim
 
Join Date: Jul 2003
Programs: Hilton Diamond, Starwood Lifetime Platinum, Marriott Gold, Hyatt Diamond, Delta Platinum
Posts: 2,188
Originally Posted by pdm134
I reserved a night on SPG.COM, knowing that there was a lower rate available on a different website.

Customer service says lower rate includes "free parking for 1 week" and won't honor the 2000 spg points, blah blah blah.

BUT, they won't honor the lower rate or allow me to cancel the res & rebook without 100% penalty!

Last time I will use SPG.COM for a res!!

Why would you book a nonrefundable room if you knew that there was a lower rate available on a different website? Why not book a refundable rate if you wanted to make certain that you had a room while you were attempting the BRG?
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