FlyerTalk Forums - View Single Post - Hertz PlatePass (General Discussion) Thread [Increased Daily Fee Dec 2022]
Thread: Hertz PlatePass (General Discussion) Thread [Increased Daily Fee Dec 2022]
View Single Post
Old Feb 12, 2023 | 9:24 am
  #29  
kanexxz
10 Countries Visited
20 Countries Visited
30 Countries Visited
5 Years on Site
 
Join Date: Sep 2019
Posts: 156
Originally Posted by jsaroff
I'm in the middle of a totally mind-numbing experience with PlatePass/Hertz. When I rented my car, I told the agent I wanted to use PlatePass on a per-toll basis and NOT pay the all-inclusive rate. They told me to go through the tolls and I would be charged $5.99 per day I went through a toll plus the highest toll rate per toll. I went through a single $1 total and expected to get a $5-$15 charge when the rental was over. Instead I got a $83.97 "all inclusive rate." I challenged this with Platepass and am also challenging this with Hertz. Any other advice?

I'm attaching the FAQ from Hertz, which backs me up, but is also totally confusing.
I was just able to fix the exactly same issue (just that I had 15 days in total "all inclusive"). You will definitely have to contact PlatePass about this, they can change the bill afterwards and will correct that. Just takes them 5-7 days for every mail to reply..
kanexxz is offline  
Reply