Originally Posted by
r0m8470
Is the way the reservation showing in the account and in the app different btw applying suite certificate on paid stays vs award stays?
My reservation for GH Jeju (paid stay) has both app and account showing the new room in the rest. The other res - on Century Hyatt Tokyo still shows standard room but it was booked using points. My suite cert count has decreased by one, so I know that one has been taken away for the Tokyo reservation. The Glob agent on the phone told me that the way I can tell that it's been confirmed is if 1 certificate has been redeemed - and it has (on the app and the account page).
Is this normal?
TSU on award stays do not show in your reservation, only on the property side. My preferred procedure is to email the hotel to get written confirmation of my suite reservation.