Originally Posted by notquiteaff

How did you notice that?

One thing I have noticed is that people (okay, I) dislike it when there are undisclosed criteria for benefits. Makes it hard to plan and creates the impression of unequal treatment. This does not work well in an era where any special targeted benefits are immediately hit the blogs or Social Media.

Then again, perhaps this is hardwired in Amex’ DNA … *cough* Centurion card *cough*