Originally Posted by xobile

I don’t have any particular insight into your situation. I suspect it might be one of the few that get incorrectly processed or revoked for some reason that needs to be cleared up. Tone from approval to receiving the card in the mail is about two weeks it seems, so if you are three weeks in you can assume you won’t get the card. If you are able to request an interview, I would recommend doing that and clear it up. Print out everything both revocation and approval letters and bring them to the interview. Try the site TTPtracker to keep an eye on cancellations of existing interviews and try to schedule them immediately after you get a notification. I think they are released in batches every Monday morning, not necessarily only for months later. Or next time you are near the border try to check in at one of the interview places. Most likely you’ll be told only people with scheduled interviews are allowed but no harm in asking.

I assume the CBPVC (at) cbp.dhs.gov address didn’t work? The Williston mailing address is dead for sure. Failing that, it seems the request reconsideration option is now a button only shown to those for whom it is an option (denied/revoked), which your application may or may not be.

From an official FAQ:

https://ttp.dhs.gov/faqIf you feel the decision was based on inaccurate information, you may file a Reconsideration Request by logging into your Trusted Traveler Programs account. If you are eligible to file a Reconsideration Request you will find the Request Reconsideration button in the Program Memberships section of your Dashboard.

Reconsideration Requests and attachments to the Ombudsman should be in English and must include the following details:

1. Date of denial and denial reason shown in notification letter posted to applicant’s account;
2. Summary of information to further clarify a record or explain an incident or arrest; and
3. Attach court disposition documentation in PDF format for all arrests or convictions, even if expunged.