Originally Posted by
landrew
Hubby and I were up for second NEXUS renewals last year, I in spring and he in fall. I applied in Feb. Nov 30 rec'd "Processed" Conditional Approval and notified of need to schedule interview from US site. No interviews were available, EVER, virtual OR real in Wash-BC border. CBP said "keep trying".
Then last month, we both received boilerplate revocations, "you do not meet requirements" within days of each other.
Inquired and was directed to request reconsideration giving a link back to the site, but NO link apparent on the actual site (to me) on which to do so. This forum and other places suggested emails and mail to any Ombuds are nonfunctional. Sent FOIA.
Two weeks later, received Approval. Now Dashboard has two notifications: Approval and Revocation. Oh, and I have to REQUEST to receive a new card with an interview, even though mine is over a year out of date. It was at least possible to schedule an interview.
Contacted a local Immigrations Lawyer who says he has received a spate of such stories recently, which suggests to him there is a systemic problem. He says people have gone for interviews and been told "we don't know anything" (and can't do anything).
Anyone else here stuck in this vortex? If so, were you able to request reconsideration? I'm not sure I should do so, given the Approval, but would at least like to know how to in case the Revocation is real and controlling.
What a mess.
Any advice?
Thanks!
I don’t have any particular insight into your situation. I suspect it might be one of the few that get incorrectly processed or revoked for some reason that needs to be cleared up. Tone from approval to receiving the card in the mail is about two weeks it seems, so if you are three weeks in you can assume you won’t get the card. If you are able to request an interview, I would recommend doing that and clear it up. Print out everything both revocation and approval letters and bring them to the interview. Try the site TTPtracker to keep an eye on cancellations of existing interviews and try to schedule them immediately after you get a notification. I think they are released in batches every Monday morning, not necessarily only for months later. Or next time you are near the border try to check in at one of the interview places. Most likely you’ll be told only people with scheduled interviews are allowed but no harm in asking.
I assume the
CBPVC (at) cbp.dhs.gov address didn’t work? The Williston mailing address is dead for sure. Failing that, it seems the request reconsideration option is now a button only shown to those for whom it is an option (denied/revoked), which your application may or may not be.
From an official FAQ:
https://ttp.dhs.gov/faqIf you feel the decision was based on inaccurate information, you may file a Reconsideration Request by logging into your Trusted Traveler Programs account. If you are eligible to file a Reconsideration Request you will find the
Request Reconsideration button in the Program Memberships section of your Dashboard.
Reconsideration Requests and attachments to the Ombudsman should be in English and must include the following details:
- Date of denial and denial reason shown in notification letter posted to applicant’s account;
- Summary of information to further clarify a record or explain an incident or arrest; and
- Attach court disposition documentation in PDF format for all arrests or convictions, even if expunged.