Hi All,

I’m going to be a platinum for the first time ever pretty soon. A couple questions:

1) Any tips/trucks about the room upgrade? From what I’ve read, it seems very hit or miss. I mostly stay at JWs and Westins with the occasional Marriott and Autograph Collection.

2) I read about some people saying they see their upgraded room in the app — will an upgrade sometimes be processed before you even check in?

3) In resort JW’s no lounge access but breakfast in the restaurant (if selected as the welcome amenity)?

Thanks for putting up with all the newbie questions!