i just spent six nights at a ren in colorado. this was my first ren experience despite 160ish nights in bonvoy hotels last year and similar the years before. while a vast majority of my stays are in europe, and reading on these boards how the US hotels are so lacking, perhaps it all combined for such a less than stellar experience that left me wondering what the purpose of the ren brand is?

• no lounge (or is this normal?)
• apathetic or lacking service (perhaps a US thing these days)
• room furnishings ok but not well considered--i was boiling in bed the first two nights before realizing the duvet cover is 100% polyester which is like sleeping under a plastic sheet only to be shocked thats what they sell online!

so i just dont "get" where this brand is meant to sit. i went into it thinking it was more aligned with the westin but i'd take a westin any day over the ren!