Originally Posted by
dinoscool3
Well now I have another question! There’s PZ Space that just opened up on my IAH-PIT which I have PP applied as part of a larger trip where the other leg already upgraded. In the past I would have assumed the system wasn’t working and I’d call to get it manually processed. Is that still a thing? Should I just be patient and assume the computer will upgrade me?
Edit: I did call in, and the agent said there were 5 1Ks ahead of me so I’ll just let it lie, don’t want to steal an upgrade from someone else! I hate losing status
By "calling in to get it processed," you were always potentially going out of order, which is why some agents refused to do it.
That said, as long as PZ is open, any new request that's made will jump the entire queue regardless, so your concerns about stealing upgrades, while noble, may ultimately be for naught. The problem is, with your other leg already upgraded, you're pretty much stuck. You can't cancel and reapply without risking losing the upgrade on the other leg.
BTW, it's not that the system is "broken" -- it works exactly as it's designed. It's just that the inventory management software is independent of the upgrade processing software, and it appears that there's no notification from the one to the other.