Originally Posted by
Luff
I have contacted indeed. They did see the error but since the Upgrade by Avios is an "in the system kind of upgrade", not much can be done on their side as there is no more inventory for such Upgrade.
The specifics are those, the flight is from HKG and it's the Cathay planes leased to Qatar. I pressed the upgrade button it showed available for both passengers in the booking, but once I checked out with Avios it gave an error. So I decided to upgrade from the same device at the same time, one using Avios and one QCredit. Mine was the Avios and failed after the payment(tax). The QCredit went through and it upgraded. Once on that flight(only 6 seats available) someone used the upgrade option,it becomes unavailable for an upgrade by Avios for other passengers that have Silver/Gold.
Either way, it will be very awkward for her to fly alone but as discussed with multiple agents, nothing can be done now, not even downgrade unless I cancel the flight.
Hopefully you get lucky, but id definitely set you expectations low, If she really isnt that keen on spending a few hours in first by herself, I'm 100% sure you will have no problems swapping with somebody in J, whilst its a waste of points etc on your behalf perhaps thats the only way to fly together.
I actually have the same issue as you, with my wife and i split between first/business... we are on the a380, so we can "hang out" at the bar etc so not too bad, we are also hoping to upgrade too, but also we are fine with one us enjoying the extra perks of first whilst the other slums in it J :-)