Originally Posted by
BaconSF
I use the Twitter team for almost everything as my new MHC has not reached out to me, despite me escalating it to the Twitter team 2x.
they should just fire these do-nothing MHCs and hire more on the Twitter team.
the Twitter team is awesome
Agreed.
Originally Posted by
Seagull689
I sent a question to MHC, and after no response after about 4 hours, sent the exact same question to Twitter. Twitter responded in under an hour perfectly. MHC responded about 2 days later with an answer that showed they did not fully read and/or comprehend the email. I will either call the globalist line or send a message to Twitter going forward. Really do not see any benefit to MHC
Agreed. Even after speaking with the boss of my concierge he just went into defend the rep mode... the reality is they simply don't have enough concierges for personal service. Twitter responds usually in no more than 1 hr. If Twitter reps can respond that quickly, why bother with your personal concierge?
Just remove the personal benefit for now and let whoever is free respond. Pointless to say we have a personal concierge when we wait ~5 days for a response. It's truly pointless.