Originally Posted by
bmwe92fan
...and I don't believe that any soft product enhancements will be coming until UA starts to see share losses in key markets -- I read that on page 13 of the Kirby Cutback Manual...
I think it's on page 1.
I don't think there's anyone at Willis Tower who can convince to Kirby spending more on catering will generate more net profit (or at worst, be net-profit-neutral). Unfortunately, I think he's extended some cost-cutting to the Polaris Lounge buffets. Also, waits caused by slow service in the sit-down areas are an indirect way to reduce costs (ie force people to eat from the lower-cost buffet).
Still, (beyond in-flight food issues) UA gets me conveniently where I need to go comfortably.