FlyerTalk Forums - View Single Post - Hilton Best Rate Guarantee or BRG
View Single Post
Old Feb 6, 2023 | 12:24 pm
  #785  
pmarrsouth
All eyes on you!
10 Years on Site
 
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,754
Originally Posted by RealHJ
They need to see the rate and all terms displayed exactly as it is on hilton.com on the third-party site. Even the slightest difference, like third-party having cancellation deadline of 11:59pm on January 1, while Hilton having it as midnight on January 1 (literally a one minute difference), will result in a claim denied.
To be fair this is nearly a full day difference, so that seems fine to reject

Some sites have the wording “Before midnight (00:00) on the 2nd January” while Hilton says “Up to 23:59 on the 1st January”, and I have had those accepted due to being the same
pmarrsouth is offline