Hi all,

I've been checking the past couple of days for AA Award travel from CUN-RIC on 1/1/24. Currently, when I search for the flight I receive a message of "Something went wrong. We didn't find a match." Same thing when searching for 1/2 and 1/3/24 as well.

However, if I search for the same flight for 12/31/23, and I look at the weekly calendar at the top of the results I can see the award pricing for January 1-3, 2024, but when I click on those dates I get the same error message. I called AA customer service three times and each of the representatives I spoke could not explain the issue, experienced the same thing on their end when searching for those dates.

Same issue when searching MEX-RIC, too. But I searched other random international routes (FCO-RIC) and did not receive the error message. I can search the reverse routing perfectly fine (RIC-CUN or RIC-MEX) with lots of affordable flights.

Any idea what award availability might look like if Anytime awards are going away? Or when awards might be available?