Originally Posted by
Denguin
Just wishing to confirm AS' schedule change policy.
If departing or arriving 1+ hour than initially ticketed, the options are to change to any flight (free of charge?) +/- 1 calendar day?
Alternative airports are only permitted if they have designated a "co-terminal"? Or will they consider a change to a nearby airport from a distance perspective?
For reference, we were scheduled to fly in to BZN at 10 pm, but that has been pushed back to 12 am, which now prohibits us from renting the car we initially reserved, and would have us arrive at our accommodation at 2:30 am-ish. Rentals are now several hundred dollars more, as there will only be one rental agency open that late. Would they consider flying us to say, HLN, BIL, or even JAC/IDA without charging a fare difference?
Here are the rules:
Informational notice.Your reservation was previously affected by a schedule change. If your new itinerary does not meet your needs, you can make a one-time change to your reservation at no additional cost, within these guidelines:
- Travel is on the same dates as originally booked (or one day before and after).
- Travel is between the same departure and arrival city, or nearby airports.
Cities with nearby airports:- Seattle (SEA/PAE)
- Los Angeles area (LAX/BUR/ONT/SNA)
- New York City area (JFK/LGA/EWR)
- Dallas (DFW/DAL)
- Bay Area (SFO/SJC/OAK)
- D.C. area (BWI/DCA/IAD)
- Palm Springs (PSP/ONT)
- New flights must be in the same cabin (e.g. Main Cabin) as the original reservation. Charges may apply for additional changes.
If you want to do a change that falls in the rules above, you can just do it yourself on the app or website. However, given that this was Alaska changing the schedule on you, there's a good chance they'll be more accommodating if you call. Never hurts to try!