Originally Posted by
777lover
What specifically is the IT issue? That would be news to AA
I don't understand this question.
The question was:
cash upgrades are not being offered for aaward travel, why?
My edited answer: It is definitively because of EITER an IT issue or AA does not want to (or a combo of both).
Why I think it might be an IT issue? Because AA has a lot of IT issues and it would not surprise me this one is one more.
Example: not being able to request an SWU upgrade online/app with no human interaction.