I looked for a thread but couldn’t find one (hopefully I didn’t miss it), but does anyone else think it’s an unbelievable hassle to cancel a trip booked through Chase Ultimate Rewards and get a flight credit that you can’t apply online for a new ticket? It seems like you have to call and have the call center agent book you a new ticket. Am I doing something wrong? You also seem to lose any leftover value from your old ticket if your new ticket costs less than your original ticket. Had I booked a $500 ticket with the airline and canceled and rebooked a $400 ticket, I should have a $100 credit in my wallet with that airline. Chase says I lose that $100 if my ticket costs less.