Originally Posted by marks7389

That still doesn't really feel all that positive, and little different from my experience last year except that I had to do it in the middle of the night (UK time) as they were so busy during the day the chat requests just timed out. You'd reasonably expect SQ to train their staff in how to book a partner flight, and to know or at least be able to see which airlines are Star Alliance and other partners - even and especially if there is a good reason why they can't be booked online. The whole thing about having to differentiate between alliance members and partners, and indeed SQ themselves when searching seems unnecessarily complicated in any case.

Just one of a few reasons why I came to regret investing in the scheme and will be asking for our accounts to be closed once we've managed to use as many of our few remaining miles as possible.