Originally Posted by mcs26891
My CHI to HND flight was downgraded. I am livid. I've been trying to fly JAL F for the longest time, booked it twice for the Olympics (obviously that didn't work out) and now they do this??? Now all the F.seats are of course sold out on the other routes. I'm livid. I know it's part of the game but this SUCKS so much.
I think this is very much a YMMV scenario, but thought I’d at least suggest it so you can try this approach with AA. I’ve read posts of this scenario happening when passengers book F on various OneWorld carriers and the route gets downgraded to an aircraft without F. Where they’ve found success is when you call in to AA reservations you have to explain the scenario and then ask the rep to please reach out to the OneWorld support desk. That will prompt that team to reach out to JL to request they open F inventory on another of their US flights and rebook you. I suggest being incredibly kind and approach from a place of helping the agent by directing them to get your desired results. And expect to be very patient.
Originally Posted by teltehdog
I book total of 4 reward 1 f for me and 3 j for family. Spoke with AA they told me to talk to JAL now
I’ve had several tickets on JL flights booked through AA and the second the JL rep sees it’s an 001 ticket they immediately tell you that you must work with AA. They won’t touch the ticket until typically 24-hours before departure. So if you call AA back and they try to tell you to go back to JL you need to tell them JL won’t touch it since it’s an AA booked ticket and you will need the AA rep to reach out to the OneWorld support desk as I outlined above.