Originally Posted by
SqKiwi
The replies are no surprise in a country were everyone believes that everyone should be treated equally. But it is somewhat ironic that they're made on a forum which is dedicated to differential treatment for frequent flyers.
Many top tier FF programs (not AIr NZ) and hotel loyalty programs have guaranteed seat / room availability when flights or rooms are full. And no-one complains about that.
Why? Because those companies have a process to manage overbooking - there is always someone whom will take the nest flight for some form of compensation. Or indeed have a better sense of no-shows / missed connections.
I'm sure Air NZ has the same process, we just don't see it. So if someone had to be bumped, I'm sure they we happy with the outcome.
No-one is disputing that there is a process for dealing with oversales with low/non-tiered customer being first to get bumped.
However, there's a big difference between NZ using data to determine appropriate oversale numbers and utilising a priority list, and someone demanding that another passenger be booted from a flight so that they can get on...