FlyerTalk Forums - View Single Post - Air New Zealand and Overbooking - Does it happen? How are those bumped selected? Etc.
Old Feb 1, 2023 | 7:32 pm
  #1  
SqKiwi
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Join Date: Jul 2006
Location: SIN
Programs: SQ PPS, NZ*E, HH Diamond, Marriott TE
Posts: 112
Air New Zealand and Overbooking - Does it happen? How are those bumped selected? Etc.

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The replies are no surprise in a country were everyone believes that everyone should be treated equally. But it is somewhat ironic that they're made on a forum which is dedicated to differential treatment for frequent flyers.
Many top tier FF programs (not AIr NZ) and hotel loyalty programs have guaranteed seat / room availability when flights or rooms are full. And no-one complains about that.
Why? Because those companies have a process to manage overbooking - there is always someone whom will take the nest flight for some form of compensation. Or indeed have a better sense of no-shows / missed connections.
I'm sure Air NZ has the same process, we just don't see it. So if someone had to be bumped, I'm sure they we happy with the outcome.

Last edited by l etoile; Feb 3, 2023 at 7:25 am
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