Update: VS lost a bag.

Interestingly, I noticed one of my bags on the T3 arrivals baggage carousal as I was heading to the Arrivals Lounge because of my long layover. Its a cardboard carton with souvenirs (personalized water bottles)

So I picked it up and walked over to the baggage office right across and asked the agent what it was doing on the belt when it was checked through to DEL. He verified that my other bag was in the system and that this must’ve been offloaded because it was irregular. Okaay…. its just a brown cardboard carton.

He said no worries, it’ll be on the flight with you. Well, it wasn’t. Its been 48 hrs and I got a generic response to my email saying they are still locating it. The second bag I checked (normal suitcase) made it to DEL.

At this point should I just give up? Is there someway to contact a live person? I sent them the details on Twitter, the Whatsapp number provided to me at DEL, and by email, but only get canned responses.

The reunion ends in a couple of days in JDH and then there’s no point in forwarding the bottles to the destination city.

Thoughts? I did post on the VS forum, but am posting here as well because I wanted to update everyone on this thread of this saga that I started a few days ago.

TY as always.