Originally Posted by
iceiceui2
I've actually had an experience that's the opposite of most. I called Globalist line to apply a SUA and they said they'll have to get back to me. I was fully expecting to call back in to check in. But a few days later, my concierge emailed me confirming the upgrade. Thought it was nice that they were able to hand off the issue and work together.
Was this an award stay? IME MHC can confirm the upgrade on a paid stay if standard suites are available, but for award stays, the hotel must be contacted. Again, IME this comes back as confirmed the next day (it might depend on whether someone with authority is available in the time zone or day of the week).
However, for my latest experience, I called MHC and forwarded the call to whoever was available. That person was excellent: she called the hotel to confirm it immediately, reminded me that the regular room will still show in my account (because it's an award stay), and then willingly immediately sent me an email confirming the upgrade.