Originally Posted by
susiesan
I was not able to complete the ticket purchase online on their web site. It would not recognize any of my credit cards. I had to email their customer service with the details of what I wanted to book. They made the reservation for me and sent me a pay link to use. That worked, the transaction went through.
Unfortunately this is a fairly common issue (and will become increasingly so) trying to use US issued cards for online transactions in Africa. The US cards do not support the global standard 2FA required by most card processors nowadays. Airlink has a manual workaround with alternate processors, but many (most?) others will simply decline the transaction. Of the US card issuers, Barclays is the one that seems to work fine with Airlink's payment processor (the same guys do the processing for Kenya Airways and a number of other African airlines), but the bigger players like Chase, Citi, etc.. do not support the global standard 2FA.