Originally Posted by
s0ssos
First time I have had this issue. Got notification of upgrade (via email) shortly after I checked in on the app the day prior.
When I go to choose seats the next day (day of flight) I cannot. 2 of us and only 2 seats so easy. So I call and she assigned the seats. Then on the app it said I needed to checkin (boarding pass did not update so I tried to choose seat and it gave a message about checking in) but after going through it it told me to see agent at counter. I called in and agent said everything looks fine.
At airport counter agent can print boarding pass but not assign seats. But when looking at seat assignments she sees there is someone assigned.
Finally she tells us to ask at gate.
At gate he said somehow they put us on standby so when at the gate they checked us in it fixed it.
I did see us on the waitlist for standby earlier on the app and found that strange.
Anybody know what went wrong?
Plenty of upgrades before and never issues.
Sometimes when the system moves you around I've noticed It can get a bit confused when inventory buckets are low (maybe it tried to upgrade someone else or someone tried to use a GGU?) and if it gets confused it'll just drop things to the Awaiting Seats list for the gate agent to sort out.
On more than one occasion I've done a SDC that says I'm "confirmed" on the new flight, it specifically was *not* a request to standby, only for it to put me in the Awaiting Seats list unable to select a seat despite the seat map showing a single available seat. I ended up getting that seat at T-1hr when the flight went to gate agent control, but yeah just Alaska IT things.