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Old Jan 31, 2023 | 7:29 pm
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Exiled in Express
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Join Date: Jan 2004
Location: MSP
Programs: AA Plat Pto, IHG Plat, HH Gold, Hyatt Globalist
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Hyatt Place/Hyatt House Monterrey Valle REVIEW MASTER THREAD

This new build high rise combination House & Place is located in San Pedro Garza García which is more an office park strip isolated from Monterrey proper by a tunnel through the mountains. Great location for business, not so much for tourism. The structure has several floors of parking ramp and an elevated lobby on floor 5. The lobby level serves both brands for front desk and breakfast as well as an extensive dinner menu, this is not the US Gallery menu. There is a token security guard at ground level and elevators are split - ground/parking/lobby and a key card locked bank serving the lobby and rooms. There is no direct service between parking/ground and rooms.

The House rooms are on the lower half of the tower and Place on the higher floors. There is really no notable view and the elevator is woefully slow for a tower of this size so lower floor may be the preference here. I booked into House and was preassigned a room on floor 6, the lowest possible despite profile notes. I had no inclination to change after taking a ride up to 20 to confirm the lack of view. King suite booked and assigned, the AC was quite powerful and the building has excellent soundproofing of the outside world but interior noise may be an issue, there was definitely a lonely dog down the hall for at least one of the nights.

Amenities include a well equipped gym with views over the pool and to the distant mountains, a guest laundry, lobby PCs, and several meeting rooms. The pool is outdoors and unheated, depth runs to about 5 feet and has a waterfall built in, quite pleasant if temperature allows. All of the staff are quite fluent in English. Breakfast spread includes the standard sliced melons, charcuterie board, rotating hot potato, breakfast meat, and scrambled eggs, build your own chilaquiles, and a limited eggs to order window. I was not left wanting. Interestingly the hotel is advertising their breakfast spread for purchase to the outside world, ~300MXN. Dinner menu has standard Mexican dishes, as well as burgers, steak, and surprisingly tuna nigiri.

Globalist recognition was limited to a fruit plate awaiting me in the room and the management team repeatedly checking on my satisfaction. There seem to still be some integration issues between this property and the Hyatt central systems. The app never updated that I had checked in even after checkout and I had to submit a missing points request a week after departure.
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