Long time avid lurker, infrequent poster. Hoping the wisdom of the board can bring some clarity.

I've run into a few issues recently with how Qatar flights are priced, online vs call centre. The desire for BA to match QR pricing now that the currency is freely transferable has certainly caused a few pricing aberrations and complexity...

Relevant flight is HAN-DOH-LON o/w in J, all QR code and metal (its a nightmare existing booking I'm changing, but for the purposes of my q can consider as a new booking):

• Online, BA matches Qatar's zone/distance based pricing (so 75kpp for the above) rather than usual segment based pricing (i.e. 50+43 = 93k).
• However, due to availability constraints I can only book with a >24 hours stopover in DOH - the call centre prices this up on a per segment basis (i.e. 93k)

On the face of it that seems reasonable, a stopover triggering different pricing, however during past iterations of this booking the call centre has had a LOT of trouble pricing up QR Avios bookings (both avios and tax) - including calculating a different price vs online for the exact same itinerary. This booking started as a mixed fare F/J - and the initial back office fare calculation was almost double the correct/eventual cost...

So my questions: are there any written rules around how this should work? Or perhaps any experiences of that lower pricing for a booking with a 24 hour+ stopover?

No drama if the stopover triggers higher pricing (can't do much about it), but given my previous experiences I thought was worth trying to clarify. This booking has been quite a journey already...


FYI - didn't book directly via QR as there is an infant on the booking and BA is easier/cheaper for this.